Claims Page Description

Claims Page Description

The Claims page in the workspace platform provides a detailed view of all current claims, allowing users to manage and respond to incoming messages efficiently. While the claims page can be disabled, it can help with organizing a large influx of messages and ensuring all messages are answered in a timely fashion by your users. Here's a breakdown of the elements on the Claims page:

Main Claims Area

• Current Claims Table: Lists all active claims in the workspace.

  • Columns: Displays columns such as Phone Number, Response, and Meta Data.
  • Actions: Each claim has action buttons:
    • Claim (Blue Button): Assigns the claim to the current user, moving the conversation to the Messages page.
    • Archive (Grey Button): Moves the claim to the Archived section.
    • Stop (Red Button): Adds the number to the stop list and prevents further messaging.
    • Assign to User(Green Button): Allows you to assign the claim a user in your workspace 

• Total Claims: Displays the total number of claims.

• Columns Dropdown: Allows the user to select which columns to display.

• Claims Dropdown: Options to filter claims.

• All Campaigns Dropdown: Filter claims by specific campaigns.

• Sort Dropdown: Options to sort claims (e.g., Newest, Oldest).

Detailed Claims View

• Phone Number: Displays the contact's phone number.
• Response: Shows the latest message received from the contact.
• Meta Data: Displays any additional data uploaded with the contact information, such as name, email, and company.

The Claims page is designed to provide a real-time, organized view of all interactions, allowing users to manage and respond to messages effectively.