Role/Permissions Drilldown

The Role/Permissions section on the Workspace Users page provides detailed control over user roles and their corresponding permissions. Here’s a comprehensive breakdown of the various roles and permissions:

Roles

1. Admin

   • Permissions:
     • Full access to all workspace features and settings.
     • Can create, edit, and delete campaigns.
     • Manage user accounts, including adding and removing users.
     • Access and modify billing and subscription details.
     • Configure workspace settings and integrations.
     • View and manage all messages, claims, and contacts.
     • Full reporting and analytics access.

2. Senior

   • Permissions:
     • Create, edit, and manage campaigns.
     • Access and respond to claims and messages.
     • View and manage contacts.
     • Limited access to user management (cannot add/remove users but can modify user roles and permissions).
     • Access reporting and analytics related to their campaigns and interactions.
     • Manage their own profile settings and preferences.

3. User

   • Permissions:
     • Access and respond to assigned claims and messages.
     • View contacts associated with their campaigns.
     • Create and manage personal campaigns.
     • Limited reporting access (related to their own activity).
     • Manage their own profile settings and preferences.